Chapter 2Providers of user-to-user services: duties of care
In Part 3 – Providers of regulated user-to-user services and regulated search services: duties of care
- Section 7Providers of user-to-user services: duties of care
(1) Subsections (2) to (6) apply to determine which of the duties set out in this Chapter (and, in the case of combined services, Chapter 3 ) must…
- Section 8Scope of duties of care
(1) A duty set out in this Chapter which must be complied with in relation to a user-to-user service that includes regulated provider pornographic content does not extend…
- Section 9Illegal content risk assessment duties
(1) This section sets out the duties about risk assessments which apply in relation to all regulated user-to-user services. (2) A duty to carry out a suitable and…
- Section 10Safety duties about illegal content
(1) This section sets out the duties about illegal content which apply in relation to regulated user-to-user services (as indicated by the headings). All services (2) A duty,…
- Section 11Children’s risk assessment duties
(1) This section sets out the duties about risk assessments which apply in relation to regulated user-to-user services that are likely to be accessed by children (in addition…
- Section 12Safety duties protecting children
(1) This section sets out the duties to protect children’s online safety which apply in relation to regulated user-to-user services that are likely to be accessed by children…
- Section 13Safety duties protecting children: interpretation
(1) In determining what is proportionate for the purposes of section 12 , the following factors, in particular, are relevant— (a) all the findings of the most recent…
- Section 14Assessment duties: user empowerment
(1) This section sets out the duties about assessments related to adult user empowerment which apply in relation to Category 1 services (in addition to the duties about…
- Section 15User empowerment duties
(1) This section sets out the duties to empower adult users which apply in relation to Category 1 services. (2) A duty to include in a service, to…
- Section 16User empowerment duties: interpretation
(1) In determining what is proportionate for the purposes of section 15(2) , the following factors, in particular, are relevant— (a) all the findings of the most recent…
- Section 17Duties to protect content of democratic importance
(1) This section sets out the duties to protect content of democratic importance which apply in relation to Category 1 services. (2) A duty to operate a service…
- Section 18Duties to protect news publisher content
(1) This section sets out the duties to protect news publisher content which apply in relation to Category 1 services. (2) Subject to subsections (4) , (5) and…
- Section 19Duties to protect journalistic content
(1) This section sets out the duties to protect journalistic content which apply in relation to Category 1 services. The duties (2) A duty to operate a service…
- Section 20Duty about content reporting
(1) This section sets out the duty about content reporting which applies in relation to all regulated user-to-user services. (2) A duty to operate a service using systems…
- Section 20AReporting of intimate image content
(1) The duty in section 20(2) includes a duty to operate a service using systems and processes that allow users and affected persons to easily make an intimate…
- Section 21Duties about complaints procedures
(1) This section sets out the duties about complaints procedures which apply in relation to all regulated user-to-user services. (2) A duty to operate a complaints procedure in…
- Section 22Duties about freedom of expression and privacy
(1) This section sets out the duties about freedom of expression and privacy which apply in relation to regulated user-to-user services (as indicated by the headings). All services…
- Section 23Record-keeping and review duties
(1) This section sets out the record-keeping and review duties which apply in relation to regulated user-to-user services (as indicated by the headings). All services (2) A duty…
https://osa.digiphile.law/part/part-3-chapter-2.html
Text as at 19 September 2026.
This is an unofficial convenience version of the Online Safety Act 2023. It is presented “as is” without guarantee of accuracy, completeness or reliability. See the source text for the official version. This site was last updated in September 2026.